企业计划中包含什么 企业计划
Unlimited connected accounts
Moderate every Instagram, Facebook, TikTok, and Bluesky account across your entire brand portfolio — no limits, no overage fees.
SSO & SAML 2.0
Google Workspace, Okta, Microsoft Entra ID, and SAML 2.0 supported. Role mapping from your identity provider.
Custom SLA
99.9% uptime SLA with financial credits. Custom incident response times and escalation paths for your region.
Dedicated Customer Success
Named CSM who knows your brand, your workflows, and your team. Quarterly reviews and ongoing optimization.
Multi-region data residency
Data pinned to your preferred region — US, EU, APAC. Full GDPR compliance for EU customers with EU-hosted infrastructure.
Advanced audit & compliance
SOC 2 Type II audit log, SIEM integration, custom retention policies, and full data export on demand.
Custom classifier training
Industry-specific classifier tuning on your brand's historical comment data. Higher accuracy on your specific threat patterns.
Unlimited team seats
Every user in your organization can have their own seat with role-based permissions. No per-seat upcharge.
什么 企业includes
Deployment at scale
Onboard 40, 100, or 500+ brand accounts in a single engagement. Our enterprise team handles the technical rollout, rule configuration, and team training.
Procurement support
CAIQ, SIG Lite, and custom enterprise security questionnaires. Our team responds within 5 business days. DPA, MSA, and custom contract negotiation handled in-house.
Change management
Moving from manual moderation to AI-driven workflows requires cultural change. Our CSM team handles the rollout, training, and performance measurement.
Custom integrations
Webhook, SIEM, ticketing, and BI integrations built by our engineering team. Custom reporting pipelines into your data warehouse included.
企业 questions
Enterprise customers typically have 40+ brand accounts, complex compliance requirements (SOC 2, GDPR, industry-specific regulations), dedicated procurement processes, and a need for custom SLAs and contract terms. There is no minimum spend threshold — we evaluate fit based on the operational complexity of the engagement.
Enterprise pricing is custom and based on the scope of accounts, team size, SLA requirements, compliance features, and integration needs. Most engagements start at $1,500/mo and scale from there. We provide a detailed proposal within 5 business days of the initial call.
Typical onboarding runs 2–6 weeks depending on the scope. Phase 1 is procurement (contract, DPA, security review) which runs in parallel with Phase 2 (technical integration, SSO setup, account connection). Phase 3 is team training and workflow configuration. We have onboarded 200+ account enterprises in under 4 weeks.
Yes. Enterprise customers can pin data to specific AWS regions: us-east-1, eu-west-1, or ap-southeast-1. Full GDPR compliance for EU customers with EU-hosted infrastructure. Custom region support available for government or regulated industry customers.
Yes. We complete CAIQ, SIG Lite, Standardized Information Gathering, and custom enterprise security questionnaires. Turnaround is typically 5 business days from receipt. Our Trust Center (/trust) has most of the baseline information to accelerate the process.
99.9% uptime with financial credits for breaches. Custom incident response times (as fast as 15 minutes for critical issues). Defined escalation paths. Monthly SLA reporting. All terms are negotiable during contract.
Yes. Every Enterprise customer gets a named CSM who knows your brand, your team, and your workflows. Quarterly business reviews with executive reporting, ongoing optimization, and direct Slack channel for day-to-day questions.
Yes. Enterprise customers can run a 30-day POC on a subset of accounts (typically 5–10) before committing to the full contract. The POC includes technical integration, baseline audit, and a full results report. 90% of POCs convert to full contracts.