Reply to every real customer question in your brand voice — automatically
When a prospect asks "is this in stock?" under your ad at 11pm, they expect an answer in seconds. FeedGuardians' AI replies in your brand voice instantly, in any language, across every platform.
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Every unanswered product question is a lost conversion
Real customers ask real questions under your posts and ads. "How long does shipping take?" "Is this vegan?" "Is this in stock in my country?" Every one of those questions is a buyer at the moment of peak intent. If nobody answers within 10 minutes, they bounce to a competitor. Most brands let these questions sit overnight.
FeedGuardians answers in your voice, in seconds
Upload your FAQ, brand voice, and product details once. The AI reads every new comment, decides if it's a legitimate question, and replies instantly — in English, Spanish, Portuguese, French, or any of 50+ supported languages. You stay in control: review replies before they send, or let them go automatically for questions the AI is confident about.
What this unlocks
24/7 response coverage
Real questions get real answers at 3am, on weekends, and during holidays. No more "thanks, we'll get back to you" delays that kill conversion.
Your brand voice, not a generic AI voice
The AI learns your tone, your FAQ, and your product details. Every reply sounds like your community manager wrote it.
50+ languages supported
Your Spanish, Portuguese, French, German, and Italian customers get replies in their language — even if your team only speaks English.
Human-in-the-loop mode
Prefer to approve every reply first? Run the AI in draft mode. The AI writes, you approve with one click.
Auto-escalate sensitive questions
Questions about refunds, complaints, or legal matters route to your team instead of getting an auto-reply.
Analytics on reply performance
See which FAQs drive the most questions, which replies convert, and where your FAQ gaps are.
From setup to results
Upload your FAQ and brand voice
Drop in your FAQ document, past reply examples, and brand guidelines. The AI learns your tone in minutes.
Choose automatic or review mode
Auto mode: AI replies instantly to every legitimate question. Review mode: AI drafts the reply, you approve before it sends.
Connect your platforms
Meta, TikTok, YouTube — one OAuth flow per platform. Works on organic posts, ads, and comment sections.
Watch conversions compound
Real customers get real answers fast. Your community manager gets their evenings back. Analytics show you every reply that went out.
Best for
- DTC brands running high-volume paid social
- Community managers drowning in repeat questions
- Multilingual brands with audiences in multiple countries
- Agencies running community management for clients
- Creators with high-DM-volume accounts
Works on
One subscription covers all connected platforms. No per-platform upcharge.
Common questions
No. The AI is trained specifically on your brand voice using your past replies, FAQ, and any brand guidelines you upload. Most brands say the auto-replies sound exactly like their community manager wrote them. You can also review and override before sending if you want tighter control.
Those are automatically escalated, not auto-replied. FeedGuardians recognizes the difference between "how long does shipping take" (auto-reply) and "my order never arrived and I want a refund" (escalate to human). You configure the escalation rules to match your brand policy.
Yes. FeedGuardians detects the language of each incoming comment and replies in that same language. Supported languages include English, Spanish, Portuguese, French, German, Italian, Dutch, Polish, Arabic, Japanese, Korean, and 40+ more.
No. FeedGuardians uses official platform APIs and operates within platform rate limits by design. We are Meta App Review approved and a TikTok Business Solution Partner — this is a standard, supported use of the APIs.
Three safeguards: (1) the AI is trained on your FAQ and only answers questions it has high confidence about, (2) sensitive topics are auto-escalated to humans, and (3) you can run the system in review mode where every reply is human-approved before sending.
Yes. Auto-reply can be toggled on or off per account, per campaign, or per post. Some brands keep auto-reply off for new product launches and on for evergreen content.
Ship this in 2 minutes
Connect your account, enable the feature, and see it working on your next comment.
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