A shared inbox for every comment that needs a human
Community managers, social media teams, and agencies need a shared workspace for comments — with roles, assignments, internal notes, and real-time sync. FeedGuardians gives you one.
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Comment moderation is a team sport, but most tools treat it as a single-user workflow. Teams end up duplicating work, missing comments, stepping on each other's responses, and having no visibility into who handled what. A shared inbox with real collaboration features does not exist in native platform tools.
FeedGuardians gives your team a real shared inbox: assignments, internal notes, real-time sync, mentions, roles, and activity history. Everyone sees the same inbox state, nobody duplicates work, and every interaction is logged for learning and accountability.
Everything the workflowincludes
Assignments and ownership
Assign comments to specific team members. Each comment has one clear owner at a time. Prevents duplicate work and accidental missed handoffs.
Internal notes and @mentions
Team members can add private notes to comments ("checked with legal, safe to respond") and @-mention colleagues to get their attention. Notes never appear publicly.
Real-time sync across the team
When one team member opens a comment, others see a "Sarah is looking at this" indicator in real time. Nobody accidentally responds twice.
Per-user inbox filters
Each team member can filter their view to only the comments assigned to them, comments from a specific brand, comments of a specific type, or their SLA queue.
Activity log per comment
Every comment has a full history: when it arrived, how it was classified, who opened it, what notes were added, what action was taken. Hand-off ready.
Role-based permissions
Junior moderators, senior moderators, leads, admins — each role has different permission scopes. Junior cannot delete, senior can. Audit-friendly.
From comment to resolution
Comment arrives in shared inbox
Every flagged or borderline comment lands in the shared team inbox, visible to every authorized team member at the same time.
Auto-assigned or picked up
Based on routing rules, comments auto-assign to the right team member. Unassigned comments can be claimed manually from the queue.
Collaborate in-context
Assigned owner can add internal notes, @-mention teammates for second opinions, and see real-time indicators of who else is viewing.
Resolution logged
Action taken, reason recorded, activity timeline updated. The next team member who sees a similar comment has full history.
Integrates with
Best for
- In-house community and social media teams
- Agencies managing multiple client accounts
- Customer support teams handling social comments
- Brand safety and PR teams
- Any team with 3+ people doing moderation
Common questions
Unlimited on Pro and Enterprise plans. Smaller plans include 3–10 seats. Seat-based pricing on Enterprise scales with your team size and includes unlimited admin seats.
Yes. Every comment has a full activity log: who opened it, who added notes, who took action, and when. Also available as aggregate reports (hours moderated per person, comments handled, response SLAs, etc.) for performance reviews.
Yes. Google Workspace SSO, Okta, Microsoft Entra ID (Azure AD), and SAML 2.0 are supported on Enterprise plans. Role mapping from your identity provider is configurable.
Yes. Role-based access control lets you scope team members to specific brand accounts, specific queues, or specific action types. Perfect for agencies where different team members work on different clients.
No. Internal notes and @-mentions are strictly internal. Only people in your FeedGuardians workspace with access to that comment can see them. Notes never touch the platform where the comment lives.
Yes. FeedGuardians has a mobile-optimized web app that includes the full team inbox. Good for after-hours, weekend, and on-call coverage. Native iOS and Android apps are on the roadmap.
Ship the workflow
in minutes
Configure once, deploy across every account, let the team get to work.
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